IT Support

IT Support

We design each IT system specifically tailored to your needs, because the right IT solution should be as individual as you are.
Today’s enterprise IT systems are critical to the business process. If a plant fails, the company can often suffer a great deal of damage. That’s why the right IT partner is so important.

Competence and fast response times are essential. With us you do not call a corporate call centre but reach out to your personal contact person who works with you on the shortest way to solve the problem, because IT support is part of our DNA.

In addition, we also offer attractive support packages up to 24 hours a day, 7 days a week with short response times.

Our IT monitoring packages are of course included in these packages, because only in this way can we proactively see and prevent errors before they become a danger to your business.

MANAGED SERVICES

With our SECURANIA data centre products we offer you managed services made in Germany. Here we take a step away from invoicing services on a time and material basis towards a fixed price for a certain service – highly secure, high-performance and operated on our own data centre platform in the data centre of PfalzKom Manet in Mutterstadt.

We can offer you a portfolio of standard services such as

  • secuANTISPAM, our highly available antispam platform
  • secuANTIVIRUS, our fully managed antivirus solution powered by ESET
  • secuBACKUP, our cloud backup solution for servers and clients
  • secuCARE, our proactive monitoring solution
  • secuDATENRAUM, the highly secure data storage for your data
  • secuFirewall, the fully managed firewall powered by Sophos
  • secuMAIL, our highly available Microsoft Exchange 2016 platform
  • secuVEEAMCLOUDCONNECT, our Veeam Connect platform for data centre replicas with Veeam Backup and Replication
  • secuSAASCONNECT, our special cloud access solution
  • secuSERVER, private cloud server standard or highly available

and individual services on request

MONITORING

Today, modern IT monitoring solutions enable us to monitor IT systems down to the smallest detail. No company wants to experience a sudden IT failure that could have been avoided. Especially for this purpose we have developed a program which we call VSE (prevention instead of suppression).

The VSE program has maintenance parts which are carried out on site in recurring cycles. For example, firmware and software updates on the core system, which cannot be performed during normal working hours, or the monitoring of all your network devices in near real time.

For example: Did you know that a hard drive about to fail often announces the failure months before?

With our modern secuCARE platform, we avoid precisely those failures that lead to interruptions in your business operations, increase the network availability and performance of your IT system and reduce downtime costs due to malfunctions.

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Dino Bordonaro

General Manager